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What’s inside
- Summary and impact. What happened, for how long, and who was affected.
- Timeline and root cause. Timestamped events, the technical cause and the contributing factors.
- What went well and wrong. What limited the damage and what made it worse.
- Where we got lucky. What could have been worse but for chance.
- Actions and lessons. Owned, dated actions and lessons that apply beyond this incident.
How to use it
- Describe the system, not the person.
- Build the timeline from logs and chat, not memory.
- Fill in Where we got lucky honestly.
- Give every action one owner and a due date.
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