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What’s inside
- Summary and impact. Severity, duration, users affected and SLO impact.
- Timeline and root cause. Timestamped events and the underlying system flaw.
- Contributing factors. What else let it through.
- Actions. Owned and dated, tracked to done.
How to use it
- Write the system's failure, not the person's.
- Find the root cause, not just the trigger.
- List what went well as well as what did not.
- Track every action to done.
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