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Ship & Operate

Incident Response Runbook

A runbook readable at 3am by someone tired, with specific symptoms, fast triage, a diagnosis tree and exact commands.

What’s inside

  • Symptom. The observable signals that trigger this runbook.
  • Triage and diagnosis. First-five-minute checks and a branch-by-branch diagnosis tree.
  • Mitigations. Numbered steps with exact commands and a verification step.
  • Escalation and after-action. Who to page, what to share, and the follow-up checklist.

How to use it

  1. Copy it once per incident type.
  2. Describe symptoms precisely, never "database issues".
  3. Write exact commands, then a step that proves they worked.
  4. Update it after every incident where something was missing.

USE NEXT

Rollback Playbook

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